Privacy Policy

1Introduction

jl900 is committed to protecting the privacy and security of all Filipino users who access our online gaming services. We understand that trust is essential, particularly when handling sensitive personal and financial information. This Privacy Policy is designed to inform you about our data practices in clear, transparent language.

This Policy applies to all personal data collected through the jl900 Platform, including data you provide during registration, gameplay, deposits, withdrawals, customer support interactions, and promotional communications. It also covers data automatically collected through cookies, device identifiers, and similar technologies.

We process your personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

2Data Controller

For the purposes of this Privacy Policy and applicable data protection laws, jl900 acts as the data controller. This means we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with relevant privacy regulations.

If you have any questions, concerns, or complaints regarding how we handle your personal information, or if you wish to exercise your data protection rights, please contact us using the details provided in Section 14 of this Policy.

3Information We Collect

jl900 collects personal information that you provide directly to us, as well as information automatically gathered during your use of the Platform. The types of data we collect include, but are not limited to:

• Account Registration Data: Full name, date of birth, email address, mobile phone number, username, password, and residential address.
• Identity Verification Data: Government-issued ID (such as a Philippine passport, driver's license, or national ID), selfie photos for identity confirmation, and proof of address documents when required for KYC (Know Your Customer) compliance.
• Financial Data: Payment method details (GCash account, Maya wallet, bank account details for BPI, BDO, Metrobank, USDT wallet addresses), transaction history, deposit and withdrawal records, and bonus claim history.
• Gameplay Data: Betting history, game sessions, win/loss records, gameplay patterns, IP address, device ID, browser type, operating system, and timestamps of activity.
• Communication Data: Records of your interactions with our customer support team via Live Chat, Messenger, Viber, or email, including support tickets, feedback forms, and survey responses.
• Marketing Preferences: Subscription status for promotional emails, SMS notifications, and push notifications, along with any preferences you have indicated regarding marketing communications.

We may also collect geolocation data (via IP address or GPS, if you grant permission on mobile devices) to ensure compliance with jurisdictional gaming regulations and to detect and prevent fraudulent activity.

4How We Use Your Data

jl900 uses your personal information for the following lawful purposes:

• Account Management: To create, maintain, and manage your jl900 user account, authenticate your identity, and enable secure login access.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, verify payment method ownership, and comply with anti-money laundering (AML) requirements.
• Gaming Operations: To facilitate gameplay, track betting activity, calculate payouts, manage bonuses and promotions, and maintain game integrity through fraud detection systems.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and improve the quality of our support services.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements, including age verification (21+ restriction), responsible gaming obligations, KYC procedures, and AML reporting duties.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activities, unauthorized access, collusion, abuse of bonuses, and violations of our Terms & Conditions.
• Marketing & Communications: To send you promotional offers, bonuses, newsletters, and updates about new games, features, and events — only if you have consented to receive such communications.
• Analytics & Improvement: To analyze user behavior, preferences, and gameplay patterns in order to optimize the Platform's performance, enhance user experience, and develop new features and services.

5Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, we process your personal data based on one or more of the following legal grounds:

• Consent: You have given explicit consent for the processing of your personal data for specific purposes, such as marketing communications or optional data collection during surveys.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the jl900 Terms & Conditions, including account creation, gameplay facilitation, and payment processing.
• Legal Obligation: We are required to process your data to comply with Philippine laws and regulations, such as age verification, KYC, AML reporting, and tax obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform optimization, and customer support — provided these interests do not override your fundamental rights and freedoms.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time by contacting our support team or adjusting your account settings.

6Data Sharing & Disclosure

jl900 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third-party service providers and partners under strict confidentiality and data protection agreements in the following circumstances:

• Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, Coins.ph, and other payment service providers process your financial transactions on behalf of jl900.
• Game Providers: JILI and other licensed game developers may receive anonymized or pseudonymized gameplay data for the purpose of operating live dealer tables, slots, and other games on the Platform.
• Identity Verification Services: Third-party KYC and identity verification providers may process your ID documents and selfie photos to confirm your identity and age.
• Cloud Hosting & Infrastructure: Cloud service providers host our Platform infrastructure and databases, ensuring secure data storage and system availability.
• Customer Support Tools: Live chat, ticketing, and communication platforms used by our support team may process your contact details and message history.
• Marketing & Analytics: Email marketing platforms, SMS providers, and analytics tools (such as Google Analytics) may process aggregated or anonymized data to help us understand user behavior and optimize campaigns.
• Legal & Regulatory Authorities: We may disclose your information to government agencies, law enforcement, courts, or regulatory bodies when required by law, court order, or to protect the rights, property, or safety of jl900, our users, or the public.

All third-party service providers are contractually obligated to handle your data securely, use it only for the purposes specified by jl900, and comply with applicable data protection laws.

7Data Retention

jl900 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Personal data associated with active user accounts is retained for the duration of your use of the Platform and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.
• Closed Accounts: When you close your account, we will delete or anonymize your personal data within a reasonable timeframe, except for data that must be retained for legal, regulatory, or audit purposes (e.g., transaction records, KYC documents, AML reports).
• Legal Retention Requirements: Financial and transaction data may be retained for up to seven (7) years or longer in accordance with applicable tax, accounting, and anti-money laundering regulations.

You may request early deletion of your data by contacting our support team, subject to our legal and contractual obligations.

8Security Measures

jl900 employs industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jl900 Platform is protected using SSL/TLS encryption protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege and role-based access control (RBAC).
• Firewalls & Intrusion Detection: Our infrastructure is protected by firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to detect and block unauthorized access attempts.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses.
• Employee Training: All jl900 staff members undergo data protection and security awareness training to ensure compliance with privacy policies and best practices.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us if you suspect any unauthorized access to your account.

9Cookies & Tracking Technologies

jl900 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content and advertisements.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymized information about how users interact with the Platform, such as page views, load times, and navigation paths, to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences and settings (e.g., language, currency, display options) to provide a more personalized experience.
• Marketing Cookies: Track your browsing behavior across websites to deliver targeted advertisements and measure the effectiveness of marketing campaigns. These cookies require your consent.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the jl900 Platform. For more information on how to manage cookies, please refer to your browser's help documentation.

10Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you, including details about how it is processed and shared.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data by updating your account information or contacting our support team.
• Right to Erasure: You may request deletion of your personal data, subject to our legal and contractual obligations to retain certain records (e.g., for AML compliance, tax reporting, or dispute resolution).
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or for processing based on legitimate interests.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format for transfer to another service provider, where technically feasible.
• Right to Withdraw Consent: If you have provided consent for certain data processing activities (e.g., marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact us via email at [email protected] or through our Live Chat. We will respond to your request within the timeframe required by applicable law.

11Children's Privacy

jl900 is intended exclusively for users who are 21 years of age or older, in compliance with Philippine gaming regulations. We do not knowingly collect, store, or process personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child may have provided personal information to jl900 should contact us immediately so we can investigate and take appropriate action.

12International Data Transfers

Your personal data may be transferred to, stored, or processed in jurisdictions outside the Philippines where our service providers, cloud hosting partners, or game providers are located. When such transfers occur, jl900 ensures that appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards, such as:

• Entering into data processing agreements that include standard contractual clauses approved by data protection authorities.
• Ensuring that recipients are subject to equivalent data protection laws or regulations.
• Obtaining your explicit consent where required by law.

We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

13Changes to This Privacy Policy

jl900 reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify registered users via email or by posting a prominent notice on the Platform.

The "Effective Date" at the top of this page indicates when the Policy was last revised. Your continued use of the jl900 Platform after any changes have been posted constitutes your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jl900's data practices, please reach out to our dedicated Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the jl900 Platform
• Messenger & Viber: Contact our official support channels

We are committed to addressing your privacy inquiries promptly and transparently. Our customer support team, serving Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and beyond, is here to assist you with any data-related concerns.